zoho commerce vs Shopify

Zoho Commerce Vs. Shopify || Detailed Comparison

Every business owner must decide which e-commerce platform would suit the business. There are many e-commerce platforms, and they have tons of characteristics. To save you from the hassle of finding the right e-commerce platform, we have written a detailed article on Zoho commerce Vs. Shopify. We will start with an introduction to both platforms.

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Shopify:

Shopify is an e-commerce platform. It facilitates business owners to start, grow and expand their dream businesses in just a few simple steps. You can start by setting up a theme for your store: Shopify offers a wide range of free and paid theme themes. It provides many other features such as Point-of-sale or POS to companies or business owners to use at their brick-and-mortar stores. There are many other add-ons provided by Shopify, such as Shopify payments, you can easily accept payments through credit cards, and Shopify shipping generates shipping labels and discounts on shipping.

Shopify lets you sell internationally through its markets and its feature known as “Dropshipping.” Dropshipping enables you to ship directly from supplier to customer without stocking up inventory and paying hefty fees to the warehouse. In addition, dropshipping allows a business owner to experiment with its product line and services. Many other Shopify features are discussed in detail in other articles, but one of the benefits of Shopify that is worth mentioning is its price. Shopify has a small subscription fee that A business owner should pay before signing up for it, and many features come free with Shopify.

Zoho Commerce:Zoho CRM

Zoho is an e-commerce platform that let business owners build an online store, accept payments from customers, manage inventory, orders, multiple gateways, and get real-time reports. It is quite easy to set up a store on Zoho. A business owner can drag and drop an e-commerce website without any coding experience. Simply add products, description and go online with just one click. In addition to that, there are multiple payment gateways and shipping options available. Zoho offers free trial for more than three months so that you can decide whether its a suitable platform for you or not. Moreover, it is a very suitable platform for a non-tech person and gives everyone the freedom to work from anywhere, it syncs your inventory to accounts to control of every transaction in all aspects.

On the other hand, Zoho’s customer support is not up to the mark. Team have lack of product knowledge and UI lags a bit with pieces of small bugs. Moreover, items with serial numbers in inventory will no longer be available in your store. In addition to that, there is lack of customization in front-end.

Zoho Commerce Vs. Shopify:Zoho Commerce Vs. Shopify

Now lets compare pros and cons of Zoho and Shopify so that you can decide which one works best for you.

There is not a lot of difference between both platforms. starting price of both the platforms is same and they offer monthly payment plans.

Customer Support:

However, if we talk about customer support, Shopify has better customer support than Zoho. Shopify customer’s support is available 24/7 and team is well-informed about products as well. But Zoho has really poor customer support, staff is not trained properly.

Languages:

Following languages are supported in Shopify:

  • Chinese
  • Danish
  • Dutch
  • English
  • French
  • Irish
  • Italian
  • Japanese
  • Korean
  • Spanish
  • Norwegian

But on the other hand, only English language is supported in Zoho commerce.

Pricing: Shopify pricing

Zoho commerce starter plan is for USD 11.1 with an additional 1.5% transactional fee above $1000/month. Moreover, you get 2 user accounts, 5000 product limit, 2000 customer profiles, free hosting and professional themes and some other services too. Shopify basic plan is for USD 29 per month  with an additional 2.05 transactional fee  and you get up to 2 staff accounts, unlimited number of products, 24/7 customer support , order customization and many other options.

Shopify is definitely a winner when it comes to pricing.

Customer Base:

Shopify has following customer base

  • Startups
  • Enterprises
  • SMEs
  • Freelancer

Zoho’s customer base is same as Shopify’s, but agencies opt for it more than enterprises.

Conclusion:

I hope this article gave you a clear idea about both the platforms. Shopify is surely better than Zoho in some aspects but there is no one size fit for all. You can select one platform based on your requirements. 

 

 

 

 

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